FAQ

How do I pay?
Payment via bank transfer or cash on the day on delivery.
 
How do I book?
You can contact us on any of our contact numbers 02036034066 or 07752134663 or send us an email to info@hotcohires.co.uk, we aim to always respond within 12 hours. Please also watch out for our online booking system coming later this year.
 
How long can I have the bouncy castle?
You can book a maximum of 7 hours. However, if you require the castle a little longer please let us know as soon as you know and we will endeaver to give you extra time, a charge of £25 is usually required but on can be wavered on discretion. 
 
Do you have insurance?
Yes we do have insurance and cover for all of our services. We have Public Liability insurance up to £5,000,000. All our staff have food and hygiene certificates up to date, Hotco is also acquitted health & safety accredited and our electrical appliances are all PAT tested. 
 
What time do you deliver?
We usually state that delivery is before noon. However, we do understand that there are venues/events which require specific times. If this is the case please state when booking.
 
Do your machines and service come with staff?
Yes our pre,Jim service always comes with manned uniformed staff unless you require dry hire of which we train you or family and friends on arrival of delivery.
 
What size is the bouncy castle?
To find out any details regarding the product you have chosen to hire, please give us a call or send us an email. Please ensure that your venue has enough room for the castle. If you are unsure then please get in contact.
 
Do you set up the bouncy castle?
Yes when we arrive, we will set up the the bouncy castle and show you everything you need to know.

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